Totally dedicated to her work, Rita Hakim is fully committed to ensuring each day the excellence of the Sofitel Luxembourg Le Grand Ducal. With a finely-honed sense of detail, the General Housekeeper heads about 15 team members including laundry maids, chambermaids, floor housekeepers and valets. Organizing, coordinating, checking, are key words in her daily life. “Housekeeping is of prime importance for the hotel. We are responsible for cleaning the rooms, but also communal areas, not forgetting linen management,” she explains. After starting her career in hospitality in her homeland, Egypt, Rita Hakim moved to Italy, then France, before arriving in the Grand-Duchy and participating in the launch of the Sofitel Luxembourg Le Grand Ducal in 2008. “Forming the teams was the biggest challenge on opening, but we are so proud today of all those who have been part of this adventure since the start. We are a real family.” Supervision of the staff, schedule planning, communication between services, management of supplier relationships, and control of cleanliness all play their part in her days. “My work is everything except monotonous: I am never bored!” Characterized by communicative cheerfulness, Rita plays her part as General Housekeeper with exemplary enthusiasm and rigour, imparting harmony and efficiency into her hectic but enthralling everyday life.