A ready ear, smiling, discreet… so discreet, you do not notice all they do to make your stay unforgettable. At Sofitel Luxembourg Le Grand Ducal, four concierges take turns in meeting guests’ needs. César Caixinha, fifteen years on board and now Head ‘‘Golden Keys’’ Concierge, makes sure that each stay is unique. ‘‘Regardless of your state of mind on arrival, what matters is that you leave with a smile.’’

Born in Luxembourg, he speaks seven languages and knows the country inside out. He can thus customize all his services, recommend addresses, organize outings or surprises for special occasions. The core is knowing how to please and surprise.

Passionate work which, with good organization and an innate sense of communication, requires a real liking for human contact. ‘‘You can’t learn how to be a concierge, it has to be in your blood,’’ says César. In constant touch with all the hotel services, its concierges see that each stay resembles each guest. Set aside your phone and be surprised by these passionate concierges, always aware of unmissable events and must addresses nearby.